Terms & Conditions

Polished Diamonds Ltd is a New Zealand based business that has been operating for 15+ years.  As winner of “Best Retail” at the business awards and a registered member of Jewellers and Watchmakers of New Zealand, we have your best interests.  We have design showrooms in Auckland and Christchurch open for public viewing so do ‘pop in’ for a visit. You are fully protected under The Consumer Guarantees Act and our Lifetime Guarantee. Shop with confidence and enjoy the experience.

We offer a lifetime manufacturing guarantee on the jewellery we produce.  This means the integrity of the workmanship and precious metal of the ring or jewellery item is guaranteed for the lifetime of the original purchaser.  This does not include wear and tear on the ring or jewellery item; including loose gemstones. When a ring leaves our design studio the gemstone is secure and will never come loose unless force, bangs, pressure and knocks are applied to push claws or settings open – this is wear and tear.  Think about buying a new car – if you scratch it you can’t take it back to the new car dealership because this force, bang, pressure or a knock which created the scratch.  Loose or missing gemstones fall under wear and tear.  Fortunately, a loose diamond is an easy fix to tighten up and polish the ring-like brand new again but a lost diamond or gemstone is an insurance claim.  We offer JVC insurance valuations and recommend all jewellery is insured and specified on your policy.

We require at least 50% deposit on custom jewellery orders to begin manufacture.  Custom jewellery includes all made to order rings and jewellery items.  This percentage can be higher on expensive items where we must purchase materials (diamonds and gold) in advance and can be negotiated.  We work on about 3-4 weeks creation time and can produce in a remarkable 1-2 weeks by prior arrangement.  The 50% deposit ensures work on your unique custom made jewellery item can commence – exciting times indeed!

We have a full satisfaction guarantee meaning we will work with your ring or jewellery design to ensure you are satisfied.  Most items are drawn in a CAD model which allows clients to make style adjustments before manufacture begins.  If we have to remodel the design away from the CAD image we will charge you labour and materials only and give you a credit back on the old precious metals and cast it again.  We do not allow refunds on custom made items but we’ll work tirelessly to ensure you are 100% delighted with your purchase.

We list over 10,000 Diamonds and Jewellery products on our website.  In the event a price has been entered incorrectly we are not obligated to sell for that price but will offer a full refund or offer a replacement.  Some of our overseas diamond cutters can sell a diamond listed on our website.  Our website updates every four hours so in the unlikely event a Diamond becomes not available we will offer a full refund or a replacement diamond.

Duty-Free and GST Free exports – we have accounts at all International Airports.  There is a $350 handling fee charged by each airport to cover their handling and paperwork requirements to satisfy Inland Revenue – this amount is added to the GST free price.  This exert is from the NZ Customs Wearing and Personal Effects Concession:

“When entering New Zealand, travellers are entitled to a wearing apparel and personal effects concession which includes the following items:  Clothing. Toiletries. Personal jewellery (including watches). The wearing apparel and personal effects concession covers the above items which may have been acquired duty free in New Zealand or overseas.  These will be admitted free of Customs duty and goods and services tax (GST) irrespective of whether they accompany you or are sent separately, provided they are:  intended for your own use or wear; and personally owned by you; and not intended for any other person or persons; and not intended for gift, sale or exchange. Commercial quantities of individual items of clothing (including footwear) are not allowed under this concession”

We strive for satisfied clients and thrive on word of mouth and referrals from over 8,000 delighted local customers.  To this, we promise excellent service, high-quality product, amazing value and a pleasant shopping experience.  If you have any questions please Free-call 0800-233-299 – it would be a pleasure to accommodate you and be involved.